Lead Service Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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CECO Environmental Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1966

Environmental • Industrial • Sustainability

CECO Environmental is a leading provider of innovative environmental solutions that protect people, the environment, and industrial equipment. With over a century of experience, CECO is dedicated to advancing sustainability through comprehensive water and air management solutions, including carbon capture technologies. The company's portfolio features trusted brands that cater to various industries, helping organizations enhance operational efficiency and environmental compliance while addressing critical industrial challenges.

📋 Description

• Communicate with the manager regarding sales, schedules, and customer requests • Set work distribution, direct technicians, and define crew scope of work with the manager • Meet regularly with the manager to plan weekly work • Help maintain crew morale • Collaborate with Sales on customer initiatives, training, and business development activities • Support the sales team with technical responses and documentation • Provide weekly status updates on open sales orders and direct completion activities • Become a subject matter expert on Profire products • Ensure safe, efficient, accurate, and professional service for installations, burner maintenance, combustion analysis, warranty, and repair • Interface with customers and provide technical support • Facilitate customer service callouts, including after-hours and weekends • Complete accurate service tickets and work orders • Ensure service team profitability through accurate technician billing • Close service projects at month-end for timely customer invoicing • Contribute to the sales process and coordinate with regional and territory sales representatives • Seek new opportunities outside oil and gas with Business Development • Participate in quoting, implementation, and service follow-up • Train installation partners on Profire installations, operation, and troubleshooting • Monitor technician inventory levels • Conduct post-installation customer follow-up • Evaluate technician field work to ensure brand standards • Report sales referrals to the Regional Sales Manager • Ensure technician parts lists are accurate and ready for work orders • Help grow the service team throughout Canada and the USA

🎯 Requirements

• Demonstrated field installation expertise • Ability to comply with all customer requirements for onsite work, including background checks and drug tests • Mechanical and electrical inclination • Technical degree/Trade diploma or equivalent experience • Willingness to travel • Ability to collaborate and problem solve with other intercompany departments • Ability to perform physical activities including standing, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions

🏖️ Benefits

• Medical insurance plans • Dental coverage • Vision coverage • Employee 401(k) • Tuition reimbursement • Diversity and inclusion commitment • Accessibility assistance or accommodation

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