Warranty Technician

Job not on LinkedIn

🔥 16 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aesop Auto Parts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🚘 Automotive

🏭 Manufacturing

📦 Logistics

💰 Private equity on 2021-03

Automotive • Manufacturing • Logistics

Aesop Auto Parts is a multi-location supplier of recycled and used automotive parts operating nationwide from regional yards and an online storefront. The company dismantles and inventories vehicles, reclaims fluids, and sells quality-tested parts with a warranty, moves inventory between locations for fast fulfillment, and offers parts search, catalogs and shipping to customers and partners. Aesop emphasizes sustainability by recycling up to 99% of vehicles and supports partnerships and career opportunities across numerous U. S. locations.

📋 Description

• Respond to customers’ concerns regarding defective parts and products by phone and email • Keep customers up to date on the progress of their claims • Communicate with repair facilities, vendors, and customers via phone, email, and IM to process claims • Utilize customer and vendor guides to meet their respective needs • Develop relationships with vendors’ warranty teams • Assist automotive repair facilities in diagnosing, repairing, or replacing drivetrain components through digital and personal communications • Review warranty parts and supporting documentation for compliance with published policies and procedures • Document and report findings, and debit claims when non-compliance is confirmed • Gather complaints, cause, correction information, and other facts pertinent to repairs • Request repair orders and supporting documentation, and submit warranties • Initiate, process, and close warranty claims efficiently and cost-effectively • Negotiate and pay warranty claims once completed • Order parts for retail and internal needs • Provide light customer service writing • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED is required • ASE Certification required • Five (5) years of Automotive drive-train mechanic experience is required • Bilingual (Spanish) language ability preferred • Strong written and verbal communication skills are required • Ability to read, write and comprehend instructions, short correspondence, and memos • Proficiency in Microsoft Office, primarily Excel and Word, All-data, Mitchel and Outlook • Aptitude to learn new systems and software • Ability to work effectively alone or with others in a team environment • Ability to work collaboratively across functions • Must be a self-starter with the demonstrated ability to meet timelines and schedules • Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks • Must be able to remain in a stationary position for the majority of the workday • Ability to use both hands regularly with enough dexterity to use computers and electronic office equipment • Ability to occasionally lift, move, and carry objects and materials up to 10 lbs. • Ability to work occasional overtime as needed

🏖️ Benefits

• 401(k) matching • Dental insurance • Vision insurance • Health insurance • Life insurance • Paid time off • Holiday pay • Health savings plans

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