Technical Support Representative – SaaS

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cellebrite

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

🎖️ Defense

⚖️ Legal

💰 Post-IPO Equity on 2021-08

Consulting • Defense • Legal

Cellebrite is a leading provider of digital forensics and intelligence solutions. The company's end-to-end platform aids investigative teams in both the public and private sectors to solve cases more efficiently and securely. Cellebrite offers a range of products and services, including solutions for digital data collection, analysis, and evidence management from mobile and computer devices. These solutions are widely used in criminal investigations, defense, law enforcement, and intelligence agencies, providing tools to extract, analyze, and manage digital evidence. The company's mission is to help bring justice by protecting the innocent and closing cases faster while ensuring data integrity and security.

📋 Description

• Support and resolve technical issues on Cellebrite SaaS-based solutions • Support customers through phone, email, and chat • Use CRM for case management • Troubleshoot issues through resolution while directly engaging customers or partners • Cooperate and communicate closely with internal Cellebrite teams • Adhere to and assure compliance with established SLA and KPI requirements

🎯 Requirements

• At least 2 years’ hands-on experience with Windows Workstation providing SaaS browser-based application support • Excellent problem-solving skills and follow-through in one-on-one and group situations • Outstanding written and verbal communication skills • Proven customer experience with technical orientation • Fast and agile learning skills • Ability to handle support cases from open to close • Ability to multitask successfully under fast-paced conditions • Practical use with AI tooling/technologies (Claude, ChatGPT, Copilot) is an advantage • CompTIA A+ or Network+ knowledge/certifications are an advantage • Proven experience in SaaS environments supporting end-user functionality is an advantage • Knowledge of mobile phone operating systems (iOS, Android) is an advantage • Passion for support and helping customers • Ability to work in a team environment and individually • Coordination skills with Project, Monday Board, and Salesforce • Native English spoken and written • Spanish and/or Portuguese highly beneficial