Support Engineer – U.S. Government

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95.2k - $160.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Collaborate with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex GitLab deployment issues • Perform deep technical investigations using Linux command-line tooling and GitLab internals • Analyze logs, system performance, and application behavior with limited telemetry or incomplete datasets • Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes • Partner with Product, Development, Infrastructure, and other cross-functional teams • Create and update reusable documentation and support content • Participate in pairing sessions and act as a stable counterpart to cross-functional teams • Build and refine internal support tools and workflows, including automation and troubleshooting utilities • Participate in weekday and weekend on-call rotations • Review applications and assessments, participate in interviews, and contribute to hiring decisions

🎯 Requirements

• Must be a United States Citizen to be eligible for this position • Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution • Strong Linux systems administration knowledge • Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment and troubleshooting in self-managed or air-gapped environments • Ability to use scripting languages, preferably Ruby or Bash • Ability to work within model-view-controller frameworks, preferably Ruby on Rails • Practical experience with Git and CI/CD workflows • Skill in creating and maintaining clear, accurate support content and technical documentation • Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes • Understanding of information security and compliance concepts and controls, such as DISA STIG and SELinux • Eligibility to work on United States federal customer environments

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Fully remote work