Customer Service Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cellular Sales

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network. We invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential. Additionally, we support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

📋 Description

• Answer and make phone calls to support Cellular Sales customers • Provide information about company policies • Research customer issues and submit requests on customers’ behalf • Provide multi-level support to retail sales representatives, market leadership and Customer Relations leadership • Accept, resolve and escalate internal and external customer concerns • Document customer concerns and interactions according to department standards • Manage follow-up contacts with multiple parties to resolve concerns efficiently • Use internal systems to access and research customer accounts and history • Evaluate customer concerns and determine reasonable resolutions using department guidelines • Refer unresolved customer grievances to Verizon Wireless for further investigation • Support Customer Relations teammates by shadowing and assisting with questions • Manage time and tasks to meet department follow-up guidelines • Complete virtual training

🎯 Requirements

• High School diploma or equivalent required • Strong proficiency in various computer applications and software required • Previous experience in customer service preferred • Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred • Knowledge of clerical procedures, systems, file and record management, form design, office procedures and terminology • Knowledge of English language structure, content, spelling, composition and grammar • Ability to use active listening, service orientation, coordination, time management, social perceptiveness, monitoring, active learning, conflict resolution and negotiation • Ability to deal professionally with unpleasant, angry, or discourteous individuals • Deductive reasoning and problem sensitivity • Ability to update and use relevant knowledge and learn new systems • Ability to organize, plan and prioritize work • Ability to perform administrative activities • High level of exactness and accuracy • Ability to work the stated department schedule and complete four weeks of virtual training Monday through Friday, 10:00 a.m. to 5:00 p.m.

🏖️ Benefits

• Bonus opportunity • Health, Vision, and Dental Insurance • 401k matching • Health and Wellness Program • Discount on Verizon services • Employee Assistance Program • Work from home with company-provided equipment • Virtual training