Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🌲 North Carolina, Tennessee, +1 more states – Remote

🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Schedule service calls to field service technicians throughout the US based on priority level and location • Create service tickets and route them to various service agencies • Act as liaison between clients and field technicians • Respond to service order requests via phone and email • Fulfill additional requirements set by Senior Management within the scope of the job function • Provide customer service to internal and external customers via direct contact, phone, or online services

🎯 Requirements

• Dispatch and/or Call Center experience preferred • Must be able to communicate clearly and professionally, both verbally and in writing • Must have working knowledge of computers • Must be able to prioritize and communicate priorities effectively • Ability to handle multiple projects simultaneously and autonomously • Must be flexible to adjust to procedural or organizational changes within the Company • Must have own Windows device, dual monitors, and a strong wired internet connection • Preferred locations: Texas, Georgia, Tennessee, and North Carolina

🏖️ Benefits

• Full-time employment • Remote work arrangement • Employee-provided Windows device setup with dual monitors and strong wired internet connection (equipment requirement, not an employer-provided benefit)