Senior Strategic Account Specialist

Job not on LinkedIn

🕒 July 14

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $43.3k - $79.3k / year

⏰ Full Time

🟠 Senior

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Responsible for the day-to-day relationship between MWI and the MVH strategic accounts • Develop and maintain successful working relationships with relevant departments at MWI • Work closely with customers and collaborate with internal departments • Ensure correct accounting, billing, and customer contract procedures are maintained • Successfully deliver customer orders • Provide standard and ad hoc reports to meet customer specifications • Assist with analytical and operational solutions • Provide accurate information regarding products, pricing, services, policies and procedures • Maintain detailed records of customer interactions/communications in CRM (Orbit) system • Handle escalated issues and recommend solutions for customer challenges • Make suggestions to improve customer service operations • Complete assigned special projects • Maintain MBX email inbox of COUPA orders

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required • Associate's degree in business administration, operations, or a related field preferred • Certified Customer Experience Professional (CCXP), or equivalent certification preferred • Advanced Excel skills • Proficiency with Word and Outlook • Proven experience in a customer service role • Strong verbal and written communication skills • Excellent problem solving and conflict resolution abilities • Ability to handle multiple tasks, demonstrate critical and analytical thinking • Veterinary clinic experience desirable

🏖️ Benefits

• Health insurance • Dental and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities