Account Relations Manager II

🔥 13 hours ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $63.6k - $114.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Act as a liaison with vendors and business partners to build strong, continuous relationships and understand business requirements, needs, and service expectations • Work alongside vendor management team members to maintain complex vendor relationships and enhance vendor experience • Communicate with vendors to ensure member or provider satisfaction and performance • Assess key performance data to monitor and measure productivity of specific programs and program compliance • Build reports using key performance data for metrics and process improvement identification • Liaise between internal departments and vendors to handle escalations, including claims • Represent the company/department in new business and process implementations from initial launch through day-to-day interactions • Seek new business opportunities with vendors to create collaborative relationships supporting compliance with standards and requirements • Perform root cause analyses with vendors to identify business issues and problems • Liaise with workforce management and training teams to schedule and support vendor training • Work directly with vendors on training, planned maintenance, and other services to educate and provide product/service updates • Comply with all policies and standards • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree • 2–4 years of related experience • Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position may substitute • Sales, call center, and vendor management experience preferred • Familiarity with AWS, Calabrio, Salesforce, Ascend, Excel, and Power BI preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Diversity-focused equal opportunity employer