Account Relations Manager II

🔥 12 hours ago

🐊 Florida, Illinois, +4 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

💵 $63.6k - $114.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Act as a liaison with vendors and internal business partners to build continuous relationships and understand business requirements, needs, and service expectations • Work alongside vendor management team members to maintain complex vendor relationships and enhance vendor experience • Communicate with vendors to ensure member or provider satisfaction and performance • Assess key performance data to monitor and measure productivity and program compliance • Build reports using performance data to identify process improvement areas • Liaise between internal departments and vendors to handle escalations, such as claims • Facilitate new business and process implementations from initial launch through day-to-day interactions • Seek new business opportunities with vendors to create collaborative relationships supporting compliance • Perform root cause analyses with vendors to identify business issues and problems • Liaise with workforce management and training teams to schedule and support vendor training • Work directly with vendors on training, planned maintenance, and other services to educate them and provide product/service updates • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future • Preferred experience managing outsourced contact center vendors or business process outsourcing (BPO) partners • Experience with performance oversight, service level management, and operational accountability • Approximately 10% travel • Ability to comply with all policies and standards

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation