Care Management Support Coordinator II

🔥 11 hours ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Perform administrative care management activities, including outreach, answering inbound calls, and scheduling services • Provide phone outreach to members regarding care plan next steps, resources, scheduling questions, concerns, and ongoing education • Connect members with health plan and community resources • Apply working knowledge of assigned health plan activities and resources • Serve as front-line support for member and provider inquiries, requests, and concerns • Explain care plan procedures and protocols • Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials • Document and maintain non-clinical member records in accordance with state and regulatory requirements • Provide member records to providers as needed • Make referrals addressing Social Determinants of Health needs • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must reside in Oklahoma • Experience handling phone calls • Experience working remotely • Strong computer skills • Proficiency in Microsoft Office applications • Excellent communication and customer service skills • Detail-oriented and well-organized • Strong time management and organizational skills • Ability to work independently and take initiative • High School diploma or GED • 1–2 years of related experience • Ability to work Monday through Friday, 8:00 AM to 5:00 PM

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation