Director, Contact Center Program Management

🔥 15 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $121.5k - $224.9k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Provide strategic leadership and accountability for a portfolio of complex, high-impact programs supporting an assigned Contact Center Line of Business • Establish program strategy, governance, investment priorities, and performance expectations • Direct strategy, prioritization, and execution of complex programs and initiatives • Establish roadmaps, governance structures, decision authorities, performance expectations, and execution strategies • Serve as a strategic advisor to Contact Center leadership • Lead complex, cross-functional initiatives and establish accountability for outcomes, milestones, risks, dependencies, organizational readiness, and execution • Translate business objectives into scalable programs and operational solutions supporting Contact Center performance, customer experience, quality, compliance, and continuous improvement • Evaluate priorities and recommend program sequencing, resource allocation, scope, and investment decisions • Establish and monitor program and portfolio performance measures and direct corrective actions • Direct operational, audit, compliance, and regulatory readiness activities • Influence senior leaders and cross-functional stakeholders to resolve barriers and advance business priorities • Develop and deliver executive-level business reviews, recommendations, and reports • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree • 7+ years of program and project management experience • Experience leading complex, cross-functional initiatives • Prior management experience • Advanced knowledge of portfolio and program management, strategic planning, operational readiness, risk and dependency management, regulatory readiness, financial analysis, executive reporting, and organizational change • Knowledge of contact center operations, operational readiness practices, and audit, compliance, and regulatory readiness processes • Healthcare payer and Medicare, Medicaid, Commercial, or Pharmacy benefit experience preferred • Certified Project Management Professional (PMP) - PMI preferred • Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position

🏖️ Benefits

• Competitive pay • Health insurance • 401K • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity