Lead Change, Release and Deployment Analyst

🔥 15 hours ago

🏈 Alabama, Arizona, +41 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $102.9k - $190.5k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Provide daily operational leadership for Change Enablement review queues, coordinating work assignments and adjusting priorities • Monitor workload, aging, service levels, deadlines, and coverage using ServiceNow data • Review and assess complex or escalated production changes for completeness, risk, business and service impact, implementation readiness, scheduling conflicts, dependencies, validation, and recovery planning • Verify change records comply with Change Enablement policies, controls, and governance requirements for Normal, Standard, Expedited, and Emergency Changes • Work with change owners and technical teams to resolve incomplete or inconsistent information and confirm implementation, testing, validation, communication, and recovery plans • Serve as an escalation point for Change Managers on complex reviews, policy interpretation, and stakeholder questions • Escalate policy decisions, exceptions, and unresolved readiness, compliance, stakeholder, or operational concerns to management • Provide coaching, training, knowledge support, onboarding, development, and cross-training to Change Managers • Perform quality reviews to identify errors, inconsistencies, coaching needs, and review-accuracy improvements • Develop and maintain job aids, operating procedures, training materials, and knowledge resources • Coordinate post-implementation reviews for failed, backed-out, unauthorized, and incident-causing changes, tracking corrective actions to closure • Partner with Major Incident and Problem Management to identify changes linked to incidents and support root cause analysis • Provide management updates on completed work, outstanding items, risks, escalations, capacity concerns, and emerging trends • Maintain review documentation and governance evidence for reporting, audit, risk, and compliance requirements • Lead or support Change Enablement initiatives and process improvements • Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and 5–7 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • ITIL 4 Foundation certification • 6+ years of IT Service Management experience • 3+ years performing change management reviews in a large enterprise environment • Experience with Change Enablement practices, including risk assessment, implementation readiness, scheduling, and change types • ServiceNow Change Management experience, including reviewing change records and using reports or dashboards to monitor work • Experience with Incident and Problem Management, including identifying change-related incidents • Experience coaching, training, or providing day-to-day direction to peers or team members • Preferred: ITIL 4 Specialist certification or equivalent advanced ITSM credential • Preferred: Familiarity with DevOps or CI/CD practices and automated change approval • Preferred: Prior experience as a team lead, senior change analyst, or senior change manager • Preferred: Experience supporting audit, risk, or compliance requirements in a regulated industry • Preferred: Experience developing job aids, procedures, or training materials

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation, subject to eligibility

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