Member Support Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $87.7k - $157.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Maximize member retention across the Enterprise • Manage a team of retention performance managers • Identify, research, prioritize and determine appropriate action for business matters • Direct, monitor and contribute to special projects aimed at reducing Medicare member disenrollment in local markets, regions and nationally • Collaborate across business teams to execute retention campaigns and improve member experience • Develop and implement strategies to retain Medicare beneficiaries • Analyze data and trends to identify retention challenges and opportunities • Collaborate with cross-functional teams to improve member experience and satisfaction • Create and manage programs educating beneficiaries about health plan benefits and services • Monitor and evaluate retention initiatives and make necessary adjustments • Perform other duties as assigned • Comply with policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Candidate must reside in the state of New York • Must be willing to travel and work some weekends • Bachelor's degree required • 5+ years of related experience, preferably in the Medicare industry • Experience with Medicare / Medicaid sales and people leadership highly preferred • Minimum 2+ years of supervisor experience preferred • Master's degree preferred • Ability to manage retention performance managers and implement Medicare beneficiary retention strategies • Data analysis and trend identification skills • Cross-functional collaboration skills • Program development and management skills • Ability to monitor and evaluate retention initiatives

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off • Holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation