Senior Process Improvement Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $87.7k - $157.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Lead process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations • Apply Lean, Six Sigma, root cause analysis, Kaizen, value stream mapping, structured problem solving, and current-state/future-state design • Assess differences across markets, health plans, products, platforms, and Care Management delivery models • Conduct process observations, analyze operational data, synthesize findings, and facilitate working sessions • Design scalable future-state workflows, capabilities, roles, handoffs, decision rights, controls, governance, and performance measures • Translate future-state operating models into business, workflow, data, and platform capability requirements • Convert strategic, regulatory, contractual, product, and market requirements into practical Care Management processes • Partner with clinical operations, product, behavioral health, pharmacy, quality, technology, data and analytics, compliance, community resources, member-support, and enterprise teams • Scale successful market- or platform-specific practices into repeatable enterprise capabilities • Define operational, quality, member-experience, adoption, financial, and sustainability measures • Establish monitoring and control mechanisms and validate sustained improvement after implementations • Serve as a hands-on transformation partner to frontline teams, market leaders, business owners, clinical leaders, and executives

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree in related field or equivalent experience • 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry • Previous working knowledge of process mapping and design, statistical applications and project management software • Strong process improvement and operating-model design experience in complex, matrixed healthcare environments preferred • Prior Duals or D-SNP experience strongly preferred but not required • Experience evaluating variation across markets, platforms, products, health plans, or business units • Experience designing future-state capabilities across clinical operations, product, technology, data, quality, and market teams • Capability in current-state assessment, process mapping, root cause analysis, Kaizen, improvement-event design, value stream mapping, future-state design, workflow redesign, stakeholder facilitation, adoption planning, measurable benefit validation, and structured problem solving • Ability to influence without direct authority in complex, matrixed organizations • Strong business acumen, analytical thinking, organization, and executive-ready communication skills • LEAN/Six Sigma Black Belt or Master Black Belt certification preferred • MBA or MHA preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity