Support Specialist II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $38 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Provide technical support for clinical information systems to improve patient care delivery • Assist users with system navigation, troubleshooting, and patient monitoring issues • Collaborate with leaders across functions and disciplines to plan, implement, and evaluate clinical systems and services • Investigate incidents related to clinical information systems and identify root causes • Use application management software and tools to investigate issues, collect performance statistics, and create reports • Work with business stakeholders to identify system enhancements and improve application performance • Contribute to preventative maintenance and continuous improvement schedules • Provide systems management and guidance to end users • Understand business requirements and identify solutions through configuration or application development • Coordinate solution implementation through configuration or handoff to Technical Services • Follow IT Service Management governance frameworks and methodologies • Support risk identification and management • Suggest improvement opportunities • Document key technical support processes • Perform other assigned duties and comply with policies and standards

🎯 Requirements

• High School diploma or GED • 1–2 years of related experience • May require vocational or technical education in addition to prior work experience • Working knowledge of SQL Server Management Studio, including the ability to run and interpret basic-to-intermediate queries • Familiarity with Snowflake/Snowsight and cloud-based reporting concepts • Familiarity with Workfront, secure email, S3/file-transfer concepts, and Microsoft Excel is helpful • Strong analytical troubleshooting and attention to detail • Ability to compare files and identify data-quality or formatting issues • Advanced professional written and verbal communication • Ability to summarize complex findings in plain language and interact with external partners • Ability to organize competing requests, document work clearly, follow through on open items, and escalate appropriately • Experience serving as a 2nd line application support and problem management touchpoint • Preferred experience in specialty pharmacy, pharmacy operations, healthcare reporting, pharma account support, data aggregation, or client reporting

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity