Bilingual Cantonese Customer Service Representative

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees • Respond effectively to inbound and outbound contacts • Track and document inquiries using applicable systems • Process healthcare coverage applications by telephone • Build tax households and household income information • Make eligibility determinations and interpret Marketplace determinations • Enroll consumers into health plans • Process life event changes, demographic updates, disenrollment requests, and special enrollment periods • Fulfill caller requests for materials via mail, email, or download • Facilitate translation services for non-English-speaking callers • Escalate calls and issues to designated staff as needed • Attend meetings and trainings and maintain current knowledge of programs and systems • Respond consistently with confidentiality and privacy policies • Meet Quality Assurance and other key performance metrics • Adhere to established safety standards • Perform other duties assigned by management

🎯 Requirements

• High school diploma or GED required • 6+ months of relevant professional experience required, or equivalent combination of education and experience • Proficiency in English and Mandarin, Cantonese or Russian, or proficiency in both Spanish and Haitian Creole • Must be able to speak, read, and translate in Cantonese and English fluently • Residency within 100 miles of New York, NY • Must currently and permanently reside in the Continental US • Internet speed of 20 Mbps or higher • Wi-Fi or Category 5 or 6 ethernet connection to the home router • Strong data entry and telephone skills • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced work environment • Ability to execute many complex tasks simultaneously • Ability to work as a team member and independently • Previous experience with computers, phone systems, and headsets preferred • Previous customer service experience preferred • Ability to remain stationary for an extended period • Occasionally lift, carry, or move items weighing up to 25 pounds

🏖️ Benefits

• Annual bonuses based on performance • Medical, Dental, Vision, Prescription, and partially funded HSA plans • Life insurance benefits • Discounts on Auto, Home, Renter's, and Pet insurance • 401K Retirement Savings plan and Company Matching • PTO, Holidays, and sick leave • Short and Long Term Disability coverage • Employee Assistance Program (EAP) for physical, emotional, and financial wellness • Recognition Platform • Tuition Reimbursement • Employee perks and discounts • Maximus Wellness Program and Resources • Paid, comprehensive training • Professional development opportunities including training programs, workshops, and conferences