Bilingual Mandarin Customer Service Representative

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees • Respond effectively to inbound and outbound contacts • Track and document inquiries using applicable systems • Process healthcare coverage applications by telephone, including tax household and income information, eligibility determinations, and health-plan enrollment • Transfer or refer consumers to appropriate entities • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods • Fulfill caller requests for materials via mail, email, or download • Facilitate translation services for non-English-speaking callers • Escalate calls and issues to designated staff • Attend meetings and trainings and maintain current knowledge of programs and systems • Meet quality assurance and other performance metrics • Adhere to established safety standards • Remain stationary for extended periods and occasionally move items weighing up to 25 pounds • Perform other duties assigned by management

🎯 Requirements

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience • Proficiency in English and Mandarin, Cantonese or Russian, or proficiency in both Spanish and Haitian Creole • Must be able to speak, read, and translate in Mandarin and English fluently • Residency within 100 miles of New York, NY • Must currently and permanently reside in the Continental US • Strong data entry and telephone skills • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced work environment • Ability to successfully execute many complex tasks simultaneously • Ability to work as a team member and independently • Internet speed of 20 Mbps or higher • Internet connectivity via Wi-Fi or Category 5 or 6 Ethernet patch cable to the home router

🏖️ Benefits

• Annual bonuses based on performance • Medical, dental, vision, prescription, and partially funded HSA plans • Life insurance benefits • Discounts on auto, home, renter's, and pet insurance • 401K retirement savings plan with company matching • Paid time off, holidays, and sick leave • Short- and long-term disability coverage • Employee Assistance Program (EAP) for physical, emotional, and financial wellness • Recognition platform • Tuition reimbursement • Employee perks and discounts • Maximus Wellness Program and resources • Paid training • Professional development opportunities, including training programs, workshops, and conferences