Workforce Real-Time Management Analyst II

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

👻 Ghost score 10%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Perform real-time analytics to monitor contact center call traffic, reflect current workforce operational targets, and predict resource demands • Analyze complex contact center metrics to determine contact center efficiency • Monitor queue metrics and contact center staff performance within internal systems • Allocate resources in real time, prioritize channels as necessary, and escalate staffing-change requests • Partner with Workforce Scheduling and Forecasting groups to support call-volume handling, analysis, and future forecasts • Monitor and drive real-time schedule adherence and provide feedback to leaders • Prepare and communicate trends, synopses, insights, and action plans to senior workforce management multiple times per day • Serve as the primary point of contact for complex daily scheduling questions, issues, or changes • Use service-level metrics, efficiency, occupancy, and productivity indicators to drive business decisions • Run scheduled and ad-hoc reports on performance metrics • Optimize real-time monitoring tools and workforce management techniques • Adhere to company policies, procedures, guidelines, and common practices • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Flexibility between the core business hours of 7:00AM–11:00PM EST • Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • Experience with Workforce Management platforms preferred • Experience with managing, inspiring, motivating, and engaging workforce-related teams preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Benefits may be subject to program eligibility

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