Workforce Scheduling Analyst II

🔥 0 minutes ago

🏄 California, Florida, +5 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote ⚔️ Virginia – Remote

💵 $27 - $48 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Analyze contact center workload to build resourcing and optimize scheduling plans • Develop staffing schedules to maximize resource efficiency and meet customer demand • Analyze contact center volumes, trends, productivities, unexpected absences, schedule deviations, and operational disruptions • Evaluate forecasted workload results to build resourcing and scheduling plans • Analyze centralized versus decentralized queue strategies and their impact on service level, average speed of answer, staff adherence, and staffing plans • Evaluate key performance metrics to identify improvement areas and make data-driven recommendations • Assess contact center staff productivity and prepare feedback for supervisory staff • Maintain accurate records of schedules, time-off requests, and staffing-related information • Ensure scheduled and ad-hoc reports on contact center effectiveness and efficiency • Assist in developing workforce management policies and procedures • Comply with policies and standards and perform other duties as assigned

🎯 Requirements

• Bachelor's degree and 2–4 years of related experience • Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position may be accepted • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Sponsorship and future sponsorship are not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT • Must be available to work a full-time, 40-hour schedule within operating hours Monday–Saturday, 7:00 AM to 8:00 PM EST • Ability to prioritize, perform independent decision making, and manage time effectively preferred

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off • Holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation