Director of Implementation

Job not on LinkedIn

🔥 7 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $150k - $185k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Centerbase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

⚖️ Legal

🤝 B2B

💰 Debt financing on 2022-04

SaaS • Legal • B2B

Centerbase is a customizable, cloud-based legal practice management platform that helps mid-sized law firms run core firm operations. It combines case/matter management, legal accounting (including trust accounting), billing and legal billing, timekeeping, document and workflow management, and custom reporting in a single SaaS product to modernize firms while retaining legacy system functionality. Centerbase targets legal professionals seeking a cloud-first practice management and billing solution for improved efficiency and firm-wide visibility.

📋 Description

• Own the Blueprint implementation methodology • Execute planned improvements and identify opportunities to drive smooth, efficient engagements and enable customers to successfully adopt Centerbase products • Define and roll out additional onboarding programs as Centerbase’s go-to-market offerings expand • Maintain playbooks, project plans, and other project artifacts to ensure consistent delivery • Maintain oversight of new and existing customer engagements and keep senior leadership informed • Own and manage customer escalations during implementation • Own governance and assist in execution of Partner implementations • Partner with Sales and Customer Success to ensure positive customer experiences and successful product adoption • Partner with Product and Engineering to continuously improve product offerings and ease of implementation • Build and enhance internal data migration tooling, leveraging AI-driven approaches to streamline and simplify migration and validation • Enhance and expand training offerings, including e-Learning/LMS content, live training and webinars, and Centerbase certification programs • Develop best practices across onboarding teams, from scoping to delivery to tracking and reporting • Hire, coach, and develop team members, driving professional growth and engagement • Advocate for customers internally and represent Centerbase leadership with customers • Build and nurture executive relationships with customers • Drive successful go-lives, retention, implementation timelines, time-to-value, quality, rework, and CSAT

🎯 Requirements

• 5+ Progressive experience leading onboarding and implementation teams in B2B SaaS, including experience managing managers • Ability to travel periodically (10-20%) • Experience introducing technology, including AI, to drive operational improvements • Experience leading Enterprise engagements • Domain experience in Legal Tech is ideal; domain experience in Billing, Accounting, or AP/AR software solutions is also beneficial • Customer Success or Professional Services experience is a plus

🏖️ Benefits

• Flexible PTO • 2 Company-Wide Mental Health Days • Parental Leave Programs • 401(k) with Company Match • Broad Equity Participation