Contact Center Specialist

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Centerstone

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Centerstone is a non-profit organization dedicated to providing mental health and substance use disorder services. Serving communities in Florida, Illinois, Indiana, Tennessee, and beyond, Centerstone offers a full range of services including addiction recovery, crisis intervention, counseling, residential and inpatient care, and specialized programs for children, families, veterans, and active military personnel. Committed to inclusivity and individual care, Centerstone works to support the unique needs of each person in their journey to mental wellness, offering telehealth options for accessibility and convenience. Through donations, Centerstone continues to enhance direct patient care, crisis services, and suicide prevention, making a significant impact in the lives of individuals and their families.

📋 Description

• Deliver a respectful, compassionate experience for every caller, working to achieve one-call resolution whenever possible • Schedule appointments or connect individuals and families with appropriate clinicians and services based on identified needs • Complete crisis screening assessments and coordinate with crisis or mobile crisis teams when immediate intervention is required • Gather demographic information and accurately document details in CRM and/or EMR systems • Identify callers’ funding sources and perform brief insurance verification • Manage and track referrals in Salesforce, including necessary outbound follow-up calls • Achieve or exceed Contact Center KPIs and quality audit performance standards • Maintain compliance with HIPAA and PHI guidelines and protocols • Communicate professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across multiple digital platforms

🎯 Requirements

• High school diploma or GED required • Minimum of 2 years of experience working in health care, customer service, or other Contact Center setting • Demonstrated excellence in customer service, patient engagement, and overall customer communication • Strong verbal and written communication skills required • Ability to work independently in a remote environment as well as collaboratively within a team • Experience using EMR, CRM, and/or scheduling software is preferred • Familiarity with integrated communication platforms, including team chat, video conferencing, and call-handling systems • Proficiency in basic computer hardware and skilled in computer software functionality • Receptive to supervisory feedback and direction • Consistent, reliable, and punctual attendance is essential • Understanding of behavioral health basics • Understanding of health insurance benefits • Must comply with HIPAA and PHI guidelines and protocols

🏖️ Benefits

• Medical, dental, and vision health coverage • Flexible Spending and Health Savings Accounts • 403b retirement plan with company match • Paid time off and ten paid holidays • AD&D Insurance, Life Insurance, and Long Term Disability (company paid) • Employee Resource Groups • Continuing education opportunities • Employee Assistance Program • Fully remote work arrangement