AI Knowledge Management Lead

Job not on LinkedIn

🔥 2 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $94.9k - $130.5k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Develop and lead the knowledge management strategy for the VA contract, including governance, standards, taxonomy, content lifecycle, version control, and operating model • Create, review, and maintain process documentation, standard operating procedures, job aids, decision trees, work instructions, and other operational content • Evaluate and apply AI-enabled capabilities and industry best practices to improve content creation, organization, searchability, usability, retrieval, summarization, and knowledge experience • Collaborate with operations, process improvement, training, quality, compliance, and technology teams • Support implementation, operational readiness, workforce adoption, and consistent customer experience • Establish review cycles, quality controls, and monitoring processes for accurate, current, compliant content • Track and report knowledge management effectiveness, content health, usability, adoption, and documentation readiness • Exercise independent judgment in managing complex documentation and knowledge strategy needs

🎯 Requirements

• Bachelor's degree in business, organizational development, communications, education, information management, operations, or a related field, or equivalent professional experience • 5+ years of experience in knowledge management, process documentation, organizational effectiveness, operations support, or a related function • 3+ years of experience developing and maintaining operational documentation such as standard operating procedures, work instructions, job aids, and process guides • Experience translating complex operational processes into clear, user-friendly documentation and knowledge content • Experience partnering across operations, process improvement, training, quality, compliance, and technology teams • Strong written communication, editing, organization, and content governance skills • US citizenship required • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Work-from-home arrangement • Occasional travel to Humana offices for training or meetings

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