Scheduling Manager – Workforce Management

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• The Scheduling Manager leads the workforce scheduling function to ensure optimal staffing levels • Develop staffing plans that increase service levels, productivity, occupancy, shrinkage, and labor costs • Evaluate scheduling effectiveness and recommend adjustments to improve operational performance • Manage a team of Workforce Scheduling Analysts • Collaborate with Operations leaders to assess staffing requirements and address workforce challenges

🎯 Requirements

• 10 or more years of Workforce Management experience • 2 or more years of experience in a leadership role leading a team of direct reports • BPO (Business Process Outsourcing) vendor management call center/client services experience • Expertise in workforce scheduling methodologies, forecasting, and capacity planning • Experience working with Workforce Management platforms (Genesys, Verint, NICE IEX, Aspect, Calabrio, or similar) • Advanced proficiency in Microsoft Excel and data analysis • Strong analytical, problem-solving, and decision-making skills • Experience presenting complex data, insights, and recommendations to senior leadership

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • paid time off, company and personal holidays • paid parental and caregiver leave • short-term and long-term disability • life insurance