Senior Workforce Analyst

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Own long-term demand forecasting for assigned departments using prescription volume, contact drivers, handle time, and shrinkage assumptions • Build and maintain rolling capacity plans at site, vendor, and skill levels • Balance hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand • Drive the annual budgeting and planning cycle with Finance • Align workforce cost projections with department budgets • Produce budget-versus-actual variance and attribution analysis • Lead monthly capacity reviews with Operations and Finance stakeholders • Present hiring plans, surface risks, and secure alignment on trade-offs • Refine forecasting methodologies and strengthen assumption governance • Document planning standards and improve analytical maturity • Partner with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners • Mentor planning analysts and champion consistent, repeatable planning standards

🎯 Requirements

• 5 or more years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment • Demonstrated experience building long-term forecasts and capacity plans covering headcount, hiring, attrition, shrinkage, or occupancy • Experience supporting budgeting cycles and producing variance or attribution analysis • Advanced Excel skills, including modeling and Power Query or similar • Comfort working with large operational datasets • Excellent communication skills and ability to present plans and trade-offs clearly to operations leaders and executives • Ability to work independently, manage competing priorities, and drive stakeholder alignment without direct authority • Pharmacy workforce planning experience is preferred • Bachelor's degree is preferred • Experience in home-delivery, specialty, or retail pharmacy operations is preferred • Familiarity with WFM platforms such as Verint, NICE IEX, Genesys, or Calabrio is preferred • Familiarity with BI tools such as Power BI or Tableau is preferred • Experience with SQL, Python, or R for forecasting and analysis is preferred • Exposure to Erlang-based staffing models, simulation, or statistical forecasting methods is preferred • Experience in a centralized/COE workforce planning model supporting multiple business units is preferred • Minimum download speed of 25 Mbps and upload speed of 10 Mbps • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Remote work arrangement • Team summits and site visits • Professional mentoring and development through sharing expertise and planning standards