Senior Workforce Analyst

Job not on LinkedIn

🕒 August 18

🇺🇸 United States – Remote

💵 $71.1k - $97.8k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Own long-term demand forecasting for assigned pharmacy departments • Translate prescription volume, contact drivers, handle time, and shrinkage assumptions into workload and headcount projections • Build and maintain rolling capacity plans at the site, vendor, and skill level • Balance hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand • Drive the annual budgeting and planning cycle with Finance • Produce budget-versus-actual variance analysis and explain business drivers • Lead monthly capacity reviews with Operations and Finance stakeholders • Present hiring plans, surface risks, and secure alignment on trade-offs • Refine forecasting methodologies and strengthen assumption governance • Document planning standards and improve analytical maturity • Partner with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners • Mentor planning analysts and champion consistent, repeatable planning standards

🎯 Requirements

• 5 or more years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment • Demonstrated experience building long-term forecasts and capacity plans, including headcount, hiring, attrition, shrinkage, or occupancy • Experience supporting budgeting cycles and producing variance/attribution analysis • Advanced Excel skills, including modeling and Power Query or similar • Comfort working with large operational datasets • Excellent communication skills and ability to present plans and trade-offs clearly to operations leaders and executives • Ability to work independently, manage competing priorities, and drive stakeholder alignment without direct authority • Pharmacy workforce planning experience, especially in clinical services environments, preferred • Bachelor's degree preferred • Experience in home-delivery, specialty, or retail pharmacy operations preferred • Familiarity with WFM platforms such as Verint, NICE IEX, Genesys, or Calabrio, and BI tools such as Power BI or Tableau, preferred • Experience with SQL, Python, or R for forecasting and analysis preferred • Exposure to Erlang-based staffing models, simulation, or statistical forecasting methods preferred • Experience in a centralized/COE workforce planning model supporting multiple business units preferred • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home work; dedicated space without ongoing interruptions to protect PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Dedicated home workspace requirement supporting remote work • Remote work with occasional travel to offices for training, meetings, team summits, and site visits