Commercial Operations Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centivo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Centivo is an innovative health plan provider for self-funded employers that focuses on delivering high-quality healthcare at an affordable cost. The company believes in the power of primary care to improve health outcomes and reduce costs. Centivo offers plans with free primary care, no deductibles, and low, predictable copays, thereby encouraging members to utilize their health benefits without financial burden. The plans are curated to meet stringent price and quality standards, promoting a strong relationship with primary care providers and integrating virtual care options. Centivo's approach is designed to reduce overall medical expenses while enhancing the healthcare experience for both employers and employees.

📋 Description

• Lead multiple cross-functional Commercial initiatives from discovery through implementation, stabilization, and closeout • Develop and maintain project plans in Smartsheet • Establish project governance, meeting cadences, working sessions, and status reporting • Identify and manage risks, issues, dependencies, decisions, and blockers • Maintain RAID logs, decision logs, action items, and other project artifacts • Hold stakeholders accountable and escalate risks or missed commitments • Coordinate work across business and technical teams • Lead stakeholder interviews, discovery sessions, requirements workshops, and process reviews • Translate business problems and stakeholder needs into business and functional requirements • Identify gaps, dependencies, exceptions, business rules, and downstream impacts • Define acceptance criteria and expected business outcomes • Document current- and future-state processes using Microsoft Visio or similar tools • Analyze workflows and identify inefficiencies, ownership issues, handoffs, risks, and automation opportunities • Facilitate future-state process-design sessions • Define roles, responsibilities, handoffs, decision points, business rules, and service-level expectations • Develop RACI matrices and ownership frameworks • Develop implementation and operational-readiness plans • Define testing strategies, scenarios, expected results, and acceptance criteria • Create and maintain UAT plans, testing trackers, issue logs, and readiness checklists • Coordinate testing, issue resolution, and retesting • Validate business, process, system, documentation, and training readiness before launch • Coordinate implementation and provide post-launch stabilization support • Create SOPs, process documentation, playbooks, job aids, reference guides, FAQs, presentations, and other operational materials • Assess change impacts and determine communication and training needs • Develop training materials and conduct training sessions • Coordinate stakeholder communications for process changes and implementations • Partner with the Director of Revenue Operations to execute Commercial priorities and improve Centivo's Commercial operating model • Support continuous improvement across Sales, Client Success, Implementation, and other Commercial functions • Partner with Salesforce and other system owners to translate business needs into requirements • Help establish standards for project execution, process documentation, testing, implementation, and operational readiness

🎯 Requirements

• 5 years of experience in commercial operations, business operations, project management, business analysis, or process improvement • 5 years of experience in healthcare, health benefits, insurance, TPA, or another complex regulated industry • Experience independently leading complex, cross-functional initiatives from discovery through implementation • Experience with requirements gathering, stakeholder discovery, and workflow analysis • Experience building current- and future-state process maps and detailed project plans • Experience managing RAID/decision logs, dependencies, risks, and decisions to resolution • Experience coordinating UAT and implementation readiness • Experience developing SOPs, training materials, job aids, or similar operational documentation • Ability to facilitate meetings, workshops, and process-design sessions • Strong written and verbal communication skills, sound judgment, and ability to operate independently in ambiguous environments • Experience with Smartsheet or comparable project/work-management platforms • Experience with Microsoft Visio or comparable process-mapping tools • Experience with Salesforce or another enterprise CRM • Proficiency with Microsoft Office, Teams, and SharePoint • Knowledge of business requirements and process documentation methodologies • Experience with UAT/test planning and issue tracking • Experience with Claude/AI • Work authorization in the United States; Centivo does not sponsor work authorization visas

🏖️ Benefits

• Equity option grants • Bonus • Health benefits, some employer paid • PTO • Remote work