Enrollment Specialist, Bilingual

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ceresti Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

💰 $11.7M Venture Round - Ceresti Health on 2025-08

Healthcare • Healthcare Insurance • B2B

Ceresti Health is a tech-enabled care company that partners with health plans and accountable care organizations (ACOs) to support family caregivers of people living with dementia. The company combines claims-data driven risk stratification, caregiver education, a tablet-based platform, and weekly personal care navigators to improve care plan adherence, close social determinants of health gaps, and proactively detect changes in patients' conditions. Ceresti’s caregiver-led program has independently validated results showing substantial reductions in avoidable hospitalizations and per-patient medical costs, and it offers no-risk, outcomes-based contracts for payers.

📋 Description

• Initiate outbound calls to eligible family caregivers • Introduce Ceresti’s Caregiver Support Program • Assess caregiver needs and readiness through thoughtful conversations • Explain the program’s purpose, benefits, and expectations • Guide caregivers toward informed enrollment decisions • Secure caregiver agreement to enroll and guide next steps • Document interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems • Manage assigned leads and follow-up queues • Coordinate handoffs to coaches, operations, or support teams • Maintain HIPAA and internal privacy compliance • Participate in team huddles, training sessions, and performance reviews • Share caregiver insights to improve scripts, workflows, and enrollment strategies • Support continuous improvement related to caregiver experience and enrollment efficiency • Meet performance expectations for call volume, contact rate, agreements, enrollments, conversion rates, documentation accuracy, CRM hygiene, and follow-up timeliness

🎯 Requirements

• Fluency in English • Eligibility to work in the U.S. • Ability to work independently in a fully remote environment • Comfort conducting frequent phone-based conversations • Strong attention to detail and documentation accuracy • Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred) • Familiarity with caregiving, healthcare, or dementia-related challenges (preferred) • Experience using CRM systems to log calls, notes, and outcomes (preferred) • Ability to adapt messaging based on caregiver emotional state and readiness (preferred) • Experience working in HIPAA-compliant or regulated environments (preferred) • Comfort learning and navigating new technology platforms; Mac/iOS preferred • Empathetic, patient, and emotionally intelligent • Confident, clear communication and ability to build trust quickly • Results-oriented while maintaining caregiver dignity and respect • Organized, reliable, and consistent with follow-up • Resilience when handling rejection • Ability to thrive in a fast-paced, evolving environment • Ability to work Monday–Friday, with some flexibility and possible weekend availability during high-volume periods

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off (PTO) • Fully remote work environment • Mission-driven, collaborative team culture • Ongoing training and professional development • Opportunity to grow into senior enrollment, training, or operational roles • Performance-based incentives