Customer Solutions Specialist – Bilingual

🔥 16 hours ago

🏈 Ohio, South Carolina – Remote

🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $37.1k - $54.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Deliver exceptional customer experiences through a natural conversation style • Educate customers on all IGS products and services to drive customer sales and retention • Navigate systems, procedures, and resources to resolve customer inquiries accurately and promptly • Meet or exceed performance metrics, customer satisfaction, sales goals, and service level goals • Follow up on customer inquiries to ensure satisfactory resolution • Conduct proactive consultative analysis to identify and act on up-sell and cross-sell opportunities • Demonstrate understanding of current marketing programs and offerings and communicate them clearly to customers • Achieve customer experience and sales standards by following departmental goals, policies, and procedures • Complete additional duties and responsibilities as assigned • Work Monday–Friday, 11:00am–8:00pm, and rotating Saturdays, 8:00am–5:00pm

🎯 Requirements

• High school diploma or equivalent • Must be fluent in both English and Spanish • 2 years’ experience in a customer facing environment preferred • Strong interpersonal, verbal, and written communication skills • Excellent customer experience and conversational skills • Ability to identify and overcome customer objections • Ability to multitask effectively and adhere to a weekly set schedule • Genuine desire to grow and learn, receptiveness to feedback, and ability to contribute positively to a team-oriented work environment • Basic knowledge of Windows, MS Office Suite, and Internet Explorer • Must be authorized to work in the US on a full-time basis • Current or future need for sponsorship is not supported or available

🏖️ Benefits

• Annual incentive plan based on company performance, team or individual incentives • $1.00/hr bilingual premium • Comprehensive medical coverage, including free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks