Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Assist benefit recipients with navigation of the product platform • Recommend service offerings based on member needs and capabilities • Support completion of orders on behalf of members • Use assessment and screening results and community-based resource knowledge to help clients achieve care journey goals • Perform administrative tasks supporting members with planning, organizing, and executing benefits • Answer inbound calls and assist members with completing assessments • Recommend service plans based on member needs and capabilities • Make outbound follow-up calls to members • Help members and families access resources including homecare, meals, transportation, errands, home modification, pest control, and social support services • Coordinate and schedule services • Meet call, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submission metrics • Perform other duties as assigned or necessary

🎯 Requirements

• Passionate about improving health outcomes through home and community-based services • Computer proficiency and knowledge of clerical functions • Interpersonal and telephonic communication skills • Excellent written/verbal communication skills • Proven experience answering inbound calls • Ability to work with multi-disciplinary teams • Excellent time-management and organizational skills • Ability to thrive in a fast-paced start-up environment • Must be 18 years of age or older • High School Diploma preferred • Experience in Public/Community Health, or related field preferred • Experience in Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, or Volunteer Work • Ability to remain at the designated workstation for the duration of the workday • Constant computer, phone, and Voice over Internet Protocol (VoIP) operation • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Selected candidates may be required to undergo a background check and/or drug screen • Bilingual English/Spanish preferred but not required

🏖️ Benefits

• Fully remote work at approved locations within the United States • Flexible remote work convenience and comfort • Reasonable accommodations during the job application and interview process • Equal opportunity workplace committed to diversity, equity, and inclusion