Spanish Bilingual Client Care Assistant

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WSAudiology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

WS Audiology is a global company that provides innovative hearing aids and hearing health services. Operating in over 130 countries, WS Audiology is committed to enhancing quality of life and economic opportunities by restoring the miracle of hearing to millions of people every year. The company focuses on unlocking human potential with its cutting-edge hearing solutions, aiming to be the most innovative hearing aid company worldwide. With a workforce of 12,000 employees across 45 offices, WS Audiology fosters a collaborative and inclusive workplace environment, dedicated to serving customers and professionals with accessible and convenient hearing care products.

📋 Description

• Answer inbound calls from clients and prospects regarding appointments, products, and services • Make outbound calls to leads and existing clients using established protocols and persuasive communication techniques • Convert calls into qualified, revenue-generating appointments • Provide efficient, courteous, and friendly client service • Use CRM information, marketing campaign knowledge, and training to identify appointment opportunities • Overcome objections and schedule Hearing Aid Evaluation and Product Discussion appointments • Provide basic overviews of HearUSA managed care plans when applicable • Handle client SMS, email responses, website chat, and other Client Care Department tasks • Participate in team meetings and complete assigned training • Report technical system issues and client complaints according to defined processes • Follow business rules, scheduling rules, system processes, and department/company policies • Maintain client, employee, and business confidentiality and follow HIPAA guidelines • Assist Spanish-speaking clients and schedule appointments using bilingual language skills

🎯 Requirements

• High school diploma or equivalent required • Customer service experience required • Must have consistent positive and enthusiastic demeanor • Strong de-escalation skills required • Ability to work quickly, efficiently and independently • Ability to communicate clearly, concisely and accurately • Willingness to learn new computer programs and processes • Willingness to work within specified business rules, phone call scripting and performance standards • Willingness to continue to learn and refine new skills • Bilingual Spanish (or other language) skills to assist Spanish-speaking clients, as applicable per bilingual status • Ability to work the 12:00 PM–8:30 PM EST shift • Must adhere to HIPAA guidelines and confidentiality requirements

🏖️ Benefits

• Comprehensive Benefits Package • Paid Holidays & PTO Policy • 401k Matching Program • Tuition Reimbursement • Employee, Family & Friends Hearing Aid Discount Program • Service Days & Diversity, Equity & Inclusion Initiatives