Intake Coordinator, Bilingual

🔥 12 hours ago

🎸 Tennessee, Texas – Remote

🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Esperta Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Esperta Health is a healthcare company focusing on providing comprehensive in-home chronic wound care programs. Targeting the growing issue of chronic wounds, which affect over 10. 2 million patients annually, Esperta Health aims to deliver cost-effective and outcome-driven solutions. Using wound-certified specialists, innovative technology, and evidence-based guidelines, the company manages wounds such as diabetic foot ulcers, venous ulcers, arterial ulcers, and pressure injuries in the comfort of patients' homes. Esperta Health also partners with health plans and providers to enhance healing outcomes and reduce costs associated with wound care.

📋 Description

• Receive and process referrals following the Member Engagement handoff; monitor referral inboxes, secure messages, and incoming fax queues throughout the business day. • Review referrals for required demographic, contact, insurance, clinical, provider, and scheduling information; obtain missing or inconsistent information. • Enter and maintain accurate referral and member information in BOP and other designated systems, including notes, status updates, task ownership, and disposition reasons. • Confirm insurance and payor information, complete or coordinate eligibility verification, and identify authorization, referral, and documentation requirements. • Ensure required clinical records and wound information are available before a referral advances; confirm member location and availability for in-home care. • Track each referral from receipt through completed admission or final disposition. • Identify barriers to completing the initial visit and coordinate follow-up for canceled, unsuccessful, delayed, or unresolved referrals. • Partner with Member Engagement, Patient Care Coordinators, and Regional Clinical Operations on member re-engagement. • Document reasons for non-conversion and monitor referral aging and next actions. • Route referrals to the correct regional team and track handoffs through completion. • Communicate status, barriers, missing requirements, and next steps to internal and external partners in English and Spanish. • Escalate clinical, safety, and service eligibility questions without making independent clinical decisions. • Provide updates on referral volume, pending items, conversion, and non-conversion trends. • Identify intake process gaps and support workflows that reduce referral loss and admission delays.

🎯 Requirements

• High school diploma or equivalent. • At least two years of experience in healthcare referral intake, patient access, eligibility verification, medical scheduling, care coordination, medical office administration, or a related healthcare setting. • Experience managing referral documents, inboxes, faxes, task queues, and follow-up workflows and working with patients, providers, health plans, and clinical teams. • Bilingual fluency in English and Spanish, including the ability to communicate verbally with members and caregivers in both languages. • Strong written communication, data-entry accuracy, attention to detail, organization, and follow-through. • Ability to manage a high volume of referrals and prioritize work based on urgency, referral aging, payor requirements, and readiness for service. • Working knowledge of HIPAA and the appropriate handling of protected health information. • Proficiency with Microsoft Office, Teams, electronic fax platforms, and web-based healthcare systems.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability