Team Lead, Care Management

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 25%

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Chamber

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Chamber is a company focused on improving cardiovascular health by empowering cardiology teams to thrive in a value-based care environment. It partners with cardiologists to offer technology solutions and support services that enable comprehensive care and unlock new revenue opportunities, at no cost to the practice. Chamber aids in navigating value-based care through real-time insights, administrative support, and expertise in payer negotiations. With a strong network of high-performing cardiologists and partnerships with hospital systems, Chamber is transforming the cardiology care ecosystem to ensure providers are compensated for delivering the right care at the right time.

📋 Description

• Build and scale Chamber's cross-functional care team of Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs • Lead daily operations including huddles, timecards, call quality, performance, staffing, and work assignments • Partner with leadership as programs and workflows evolve • Collaborate cross-functionally with Clinical, Care Operations, and Product • Report to the Associate Director, Care Management • Facilitate team huddles and prioritize daily tasks, surface blockers, confirm assignments, and recognize wins • Monitor real-time task queues to ensure appropriate work distribution and SLA adherence • Serve as first point of contact for staff questions, workflow or assignment issues, and coverage gaps • Reassign work when team members are absent or overloaded • Oversee the patient voicemail inbox and escalate issues when appropriate • Ensure same-day documentation for billable activities • Conduct weekly 1:1 meetings and provide actionable feedback • Identify training gaps and deliver or coordinate targeted coaching • Track attendance, punctuality, and schedule adherence and address patterns • Coordinate with contract agency account managers on staffing issues, performance concerns, onboarding, and SOW compliance • Monitor 5–10 recorded calls per month for quality assurance • Prepare weekly performance summaries covering KPIs, quality metrics, staffing status, and escalations • Identify operational bottlenecks and recommend implementable solutions • Support contact rate optimization and monitor call-window adherence • Reconcile contract agency invoices against timecard records • Maintain team roster, coverage matrix, and scheduling documents, including weekend and evening coverage • Onboard key Care Team roles and ensure appropriate structure and capacity • Own team performance and the call quality scorecard • Implement at least one measurable operational improvement within the first 90 days

🎯 Requirements

• 3+ years of experience supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination • Direct experience managing outbound member/patient outreach teams • Experience with timecard management, attendance tracking, and performance coaching for teams of 6+ workers • Proficiency with CRM and care management platforms (HubSpot, Salesforce, EHR systems, or similar) • Strong written and verbal communication skills • Ability to deliver direct, constructive feedback • HIPAA knowledge and comfort handling protected health information • Comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion • Prior experience building or scaling teams in a startup or high-growth environment is strongly preferred • Experience managing frontline staff contracted through a staffing agency • Experience in value-based care, managed care, or population health settings • Background as a Community Health Worker, Medical Assistant, or LPN who moved into a supervisory role • Experience with Community Health Worker programs and CHW supervision best practices, including motivational interviewing awareness and supportive supervision models • Experience with cardiology, cardiovascular care coordination, or chronic disease management is a plus • Bilingual (English/Spanish) is a plus • Must be based in the United States • Ability to work ET/CT timezone

🏖️ Benefits

• Remote work arrangement • Periodic travel to practice sites or Chamber offices may be required