Customer Success Support Specialist – Remote USA

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🔥 11 minutes ago

🐊 Florida, North Carolina – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

☁️ SaaS

🌍 Social Impact

Education • SaaS • Social Impact

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Deliver tailored member onboarding experiences, including unboxing, activation, and app navigation, ensuring members are fully supported. • Conduct personalized 1:1 high-touch activation experience tailored to each member’s unique needs, guiding them from unboxing through app setup. • Manage a dedicated enterprise support line, facilitating seamless member handoffs and providing consultative guidance. • Serve as an escalation point for partner help desks, resolving complex member issues and technical inquiries. • Oversee logistics for orders, exchanges, refunds, and warranty replacements. • Troubleshoot and resolve hardware and software issues effectively. • Resolve membership discrepancies and escalate eligibility issues to partners for swift correction. • Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions.

🎯 Requirements

• Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued. • Proven Experience in a Customer Success Representative or Customer Support Role. • Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems. • Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment. • Clear and empathetic communicator with a knack for building strong client relationships. • A problem-solver with a passion for delivering exceptional service and building trust.

🏖️ Benefits

• Performance Bonus • 12 days PTO and 3 days sick pay • 401k and Health Insurance contribution • An Oura Ring so that you can provide great customer support. • Equipment provided • An Otonomee Buddy on joining • Online Gym and Wellbeing Studio. • The opportunity for professional growth.