Per Diem RN, Care Advisor – Triage

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $45 / hour

⏱ Part Time

🟢 Junior

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Chapters Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Chapters Health System is a comprehensive healthcare organization recognized as a Great Place to Work® for seven consecutive years. It operates a variety of services including palliative medicine, hospice care, and grief services across the Mid-Atlantic and Southeast regions of the United States. Chapters Health System is dedicated to offering coordinated, compassionate care for patients of all ages and conditions, with an emphasis on emotional and spiritual support. The organization also engages in community support through volunteer opportunities, personal and corporate giving, and its Life's Treasures Thrift Stores. As a not-for-profit, Chapters Health System is committed to being a supportive partner for patients, families, and healthcare professionals.

📋 Description

• Triage after-hours phone calls and meet callers’ needs efficiently • Provide telephone advice and education for patient needs • Handle telephone inquiries related to Chapters Health System’s services • Promote and explain the benefits of Chapters Health System’s services • Gather necessary information and documentation for complete and accurate patient records • Enter and track patient referral data in the EMR • Provide reassurance to patients and families by phone • Help resolve questions and identify when an in-person visit is needed • Coordinate in-person visits when needed or requested • Assist patients and families in achieving desired comfort levels • Use support and expert resources to resolve complex situations • Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group • Report technical issues immediately and attempt resolution within 30 minutes • Report to an IPU or Resource Center if technical issues cannot be resolved, as directed • Report to a company-designated location during emergencies to maintain continuity of services • Perform other duties as assigned

🎯 Requirements

• Current Florida or multi-state license to practice as an RN • Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held • Florida RN license, current active single-state out-of-state nursing license, or current active multistate/compact nursing license • Ability to apply for or obtain an RN license in Washington, D.C. within 30 days of hire • Minimum one year of nursing experience • Hospice or hospital experience preferred • Previous experience with an EMR/EHR system • Ability to communicate effectively in English, verbally and in writing • Bilingual Spanish preferred • Reliable transportation to meet patients’ needs • Excellent critical decision-making, problem-solving, clinical, and assessment skills • Ability to use equipment with visual and auditory mechanisms • Strong time-management and prioritization skills • Ability to handle stressful situations professionally and calmly • Strong patient-service, information-seeking, listening, and knowledge-transfer skills • Ability to navigate a fast-paced environment • Ability to work cooperatively in a team environment • Computer proficiency, including MS Office, online research, data entry, and navigation • Availability to work scheduled shifts covering extended operating hours • Ability to perform sedentary work with frequent interruptions • Ability to manage emotional stress when caring for terminally ill patients and families • Ability to perform essential physical functions, including lifting patients or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations • Satisfactory completion of position competency requirements • Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy • Eligibility verification through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• $45.00 pay rate • Equal employment opportunities • Drug-free workplace policy • Company-provided support/expert resources and personnel