Operations Coordinator – Level 1

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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CharterUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🚗 Transport

🤝 B2B

🤝 Non-profit

💰 $60M Series A on 2022-10

Transport • B2B • Non-profit

CharterUP is a private shuttle service that provides organized transportation solutions for a variety of groups and events. The company caters to a wide range of clients, including nonprofits, corporations, universities, and government agencies, offering services such as employee shuttles, campus transportation, and emergency transport. With a mission to deliver a safe and transparent group travel experience, CharterUP operates through a marketplace model, allowing customers to easily book and manage shuttles across numerous cities nationwide, supported by a vast network of bus operators.

📋 Description

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service. • Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues. • Source, negotiate, and secure last-minute transportation providers to maintain service commitments. • Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions. • Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution. • Partner closely with Sales and Operations teams to resolve issues impacting customers and providers. • Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges. • Maintain accurate documentation within internal systems. • Prepare weekly operational reports and provide updates to Regional Leads.

🎯 Requirements

• 0-2 years of customer service or logistics coordination experience; transportation, hospitality, or similar industries is a plus. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to remain calm and professional in fast-paced or high-pressure situations. • Strong organizational skills and the ability to multitask effectively. • A customer-focused mindset with a commitment to delivering exceptional service. • Willingness to adapt to changing priorities and learn new systems or processes.

🏖️ Benefits

• Flexible Work Model: remote-first approach with select in-office requirements based on team needs. • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. • Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance. • Performance-Driven Culture: Collaborative and ambitious team environment. • Referral Rewards: Bonuses for bringing top talent. • Planning for the Future: Long-term financial planning support including 401(k). • Top-Tier Tech: Choice of Mac or PC with peripherals.