Telephone Triage Nurse – Care on Call

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🔥 47 minutes ago

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Logo of Center for Health Care Strategies

Center for Health Care Strategies

51 - 200 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Center for Health Care Strategies is a U. S. -based organization dedicated to improving the healthcare system to achieve better and more equitable outcomes, particularly for those served by Medicaid. The center focuses on issues like complex health and social needs, mental health, substance use, and aging and disability. It emphasizes cross-sector partnerships, community engagement, and health equity to transform the delivery system and promote value-based payments. The organization also supports leadership and capacity building efforts to drive system reform, including integrating Medicare and Medicaid services and advocating for trauma-informed care and primary care innovation.

📋 Description

• The Triage Nurse role provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are open. • Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols. • Accurately assesses each patient’s condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol. • Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends. • Places outbound follow up calls to caregivers as needed. • Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC. • Works autonomously while adhering to organizational standards and core values. • Attends and participates in staff meetings and required departmental meetings. • Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume.

🎯 Requirements

• Bachelor’s Degree strongly preferred. Associates Degree candidates must be actively enrolled in a BSN program. • 3-5 years of job related experience. • Active Pennsylvania and Florida Registered Nurse Licenses must be obtained within 90 days of hire date. • Nurses residing in interstate compact states (DE, NJ or MD) who have a multistate license for their state of residence will not need to obtain separate PA or FL licensure.

🏖️ Benefits

• Active unrestricted Delaware Registered Nurse license • BLS from American Heart Association required for all nursing roles

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