Partner Support Specialist – Corrections

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83.3k - $93.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Check

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

☁️ SaaS

🔌 API

💰 $75M Series C - Check on 2022-02

Fintech • SaaS • API

Check is a payroll infrastructure company that provides embedded payroll APIs and SaaS tools for platforms and businesses. It supplies the technology, operations, and support to build and scale payroll products — including money movement, tax calculation and filing, real-time payments, benefits and 401(k) integrations, workers’ compensation, fraud protection, and developer tools like an MCP and CLI. Check targets platforms from startups to public companies and advertises that it processes billions annually and serves large numbers of businesses and employees.

📋 Description

• Investigate payroll and payroll tax discrepancies to identify root causes and determine impact across employees, pay periods, quarters, and jurisdictions • Correct historical payroll records, including wages, taxes, benefits, deductions, exemptions, and work locations, and verify corrected results • Determine affected previously submitted filings and required amendments by period, jurisdiction, and form • Provide filing teams with complete and accurate correction documentation • Determine when corrected employee and contractor tax forms, including W-2C and 1099 corrections, are required • Confirm corrected tax figures before forms are issued • Reconcile tax accounts by balancing calculated, collected, and filed amounts • Identify resulting tax due, refund, or credit • Determine each correction’s financial impact and initiate the appropriate collection or refund • Assess materiality and filing obligations, determine correction scope, and document supporting rationale • Communicate correction outcomes, filing changes, tax impact, and expected timelines to partners in written updates • Partner with Tax Operations, Payroll Operations, Engineering, Product, Risk, and Revenue to resolve complex cases • Escalate suspected product defects with complete context • Manage a high volume of concurrent cases against filing deadlines and service-level commitments, prioritizing by risk and impact • Identify recurring root causes and recommend process, documentation, automation, and product improvements

🎯 Requirements

• 3–4 years of experience in payroll operations, payroll tax, tax compliance, or a client-facing role supporting a payroll, HR technology, or fintech product • Hands-on experience with payroll corrections, account reconciliation, and the amendment process, or comparable experience correcting regulated submissions • Fluency with corrected and amended tax forms • Working knowledge of multi-jurisdiction payroll tax, including federal employment taxes, state income tax and unemployment insurance, paid leave and disability programs, annual reconciliations, and local taxes • Demonstrated success analyzing data to investigate issues and identify root causes and resolutions • Advanced spreadsheet proficiency; SQL experience is a plus • Ability to identify process improvements and implement operational solutions at scale • Experience using AI tooling to automate workflows while validating accuracy • Experience with ticketing and/or case management systems, especially Zendesk • Availability to support elevated workload during quarter-end and year-end filing periods • Ability to attend the annual 3-day company offsite each spring • Eligibility to work in the United States • Check participates in E-Verify and requires work authorization verification for new employees

🏖️ Benefits

• Equity • Flexible PTO and sick leave • Generous paid parental leave for all new parents • Flexible return-to-work • 401k retirement plan • $100 monthly stipend for home internet and mobile phone expenses • Medical, dental, vision, short-term/long-term disability, and basic life insurance coverage effective on the first day of work • Annual 3-day company retreat/offsite • Meals on Tuesdays and Thursdays for in-office and hybrid employees • Regular happy hours, game nights, and other in-person events for in-office and hybrid employees