Customer Solutions Engineer

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $124k / year

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

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Checkly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

🔌 API

💰 $10M Series A on 2021-06

SaaS • DevOps • API

Checkly is a developer-focused company that provides a code-first synthetic monitoring solution specifically designed for modern DevOps, platform engineering, and SRE teams. It offers a comprehensive suite of monitoring tools, including end-to-end (E2E) testing, synthetic monitoring, API monitoring, and alerting, with powerful integrations for various CI/CD pipelines and popular developer tools like GitHub, Slack, and Jenkins. Checkly allows developers to write, test, and deploy monitoring checks as code, enabling version-controlled monitoring and reducing mean time to resolution (MTTR) by detecting issues before they impact users. Its platform supports seamless integration into existing workflows, providing essential dashboards and incident management capabilities to ensure the reliability and availability of web applications and APIs.

📋 Description

• Learn Checkly and the Monitoring space deeply, then help customers solve real reliability problems • Support prospects through technical evaluations alongside our senior CSE and sales team • Help existing customers with technical questions, implementations, and adoption • Contribute to technical documentation and internal playbooks as you learn what works • Speak with customers directly and share your learnings with Product and Engineering

🎯 Requirements

• Some professional experience in a technical, customer-adjacent role • Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred) • Ability to use AI tools to accelerate customer-facing work • Genuine interest in working directly with customers • Excellent spoken and written English skills • Ability to be autonomous and self-motivated in an async-work environment • Located in the ET+/-1 time zones

🏖️ Benefits

• Transparent salary (more info below) • Stock options • Flexible paid vacation • Paid sick leave & up to 14 weeks of paid parental leave • Annual company on-site