
1001 - 5000 employees
Founded 1970
⚕️ Healthcare Insurance
🏥 Healthcare
💊 Pharmaceuticals
Healthcare Insurance • Healthcare • Pharmaceuticals
ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.
🔥 14 hours ago
🇺🇸 United States – Remote
💵 $17 - $24 / hour
⏰ Full Time
🟢 Junior
📈 Growth Marketing
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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1001 - 5000 employees
Founded 1970
⚕️ Healthcare Insurance
🏥 Healthcare
💊 Pharmaceuticals
Healthcare Insurance • Healthcare • Pharmaceuticals
ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.
• Engage prospective and current members through inbound and outbound calls • Promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments • Execute acquisition, retention, and recovery campaigns • Collaborate within pods to meet performance goals and optimize conversion outcomes • Maintain accurate documentation of member interactions, campaign outcomes, and follow-up requirements in Salesforce and other systems • Participate in team discussions to identify process improvements and enhance member experience • Handle objections and articulate ChenMed's value proposition • Support campaign pilots and strategic initiatives with field-based insights and recommended solutions • Meet or exceed contact, conversion, retention, and quality assurance metrics • Perform other related duties as assigned
• High School Diploma or GED required • Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results • Experience establishing and maintaining customer relationships through various channels and interactions • Proven track record in sales or customer service with measurable results • Excellent verbal communication skills and clear, confident phone presence • Organizational skills and ability to manage multiple priorities, high call volumes, and various campaigns • Knowledge of negotiation, probing techniques, closing skills, and objection handling for phone-based sales • Proficiency in MS Office Suite, Salesforce CRM, and other database, email, and reporting software • Proficient keyboarding skills • Familiarity with Medicare Advantage basics and senior-focused service delivery • Knowledge of HIPAA compliance and healthcare privacy regulations • Ability to work autonomously in a remote environment • Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings • Spoken and written fluency in English; bilingual a plus • Experience working with business partners, agents, brokers, or referral sources preferred • Experience working with seniors, healthcare, or Medicare-eligible populations preferred • Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred
• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Work-life balance • Bonuses or commissions may be available
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