Medication Adherence Technician

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $14 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Make outbound calls to patients and healthcare professionals regarding medications, adherence, and barrier removal • Analyze, research, and resolve barriers to prescription regimen adherence • Coordinate with healthcare professionals, pharmacies, providers, clinical pharmacists, and the pharmacy department • Assist patients with medication refills, medication synchronization, and 90-day supply requests • Capture medication adherence prescription requests and needs • Coordinate prescription transmission, processing, insurance adjudication, error resolution, packaging, and preparation for dispensing • Follow medication adherence workflows for patient enrollment and medication regimen delivery • Ensure prescription processing tasks are accurate and reviewed before dispensing • Meet leadership-established outreach targets through telephone, email, and mail communications • Provide feedback and solutions to improve the medication adherence patient/client experience • Assist with training clinical personnel involved in Part D HEDIS measures • Perform other duties as assigned by management

🎯 Requirements

• High School Diploma or equivalent required, or additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience, or a minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center • Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes • Excellent interpersonal, telephone communication, written, verbal, listening, and pharmaceutical calculation skills • Good organizing and prioritizing skills • Strong time-management skills and attention to detail • Customer service mindset with patience, calmness, and empathy in challenging situations • Ability to actively listen, understand patient questions, and provide accurate answers or solutions • Ability to make sound decisions and conduct follow-ups for problematic situations • Ability to handle sensitive and confidential patient, department, or company data with discretion • Ability to interact with internal and external parties at all levels • Ability to multitask in a fast-paced healthcare environment • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, plus database and presentation software • Ability and willingness to travel locally, regionally, divisionally, or domestically up to 10% of the time • Spoken and written fluency in English

🏖️ Benefits

• Comprehensive benefits • Career development and advancement opportunities • Work-life balance • Bonuses or commissions may be available