Medication Adherence Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $14 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Make outbound calls to patients and healthcare professionals regarding medications, adherence, and barrier removal • Analyze, research, and solve prescription and adherence barriers • Interact with healthcare professionals regarding patient medications • Assist patients with medication refills, medication synchronization, and 90-day supply requests • Capture and support medication adherence prescription requests and needs • Coordinate prescription submission, pharmacy processing, insurance adjudication, error resolution, packaging, and dispensing • Follow medication adherence workflows for enrollment and medication regimen delivery • Ensure prescription processing tasks are accurate and reviewed before dispensing • Meet leadership-established targets and daily outreach goals through phone, email, and mail • Provide feedback and solutions to improve the medication adherence patient/client experience • Assist with training clinical personnel involved in Part D HEDIS measures • Perform other duties as assigned at manager’s discretion

🎯 Requirements

• Foundational knowledge of standard medication adherence practices, protocols, techniques, functions, and processes • Excellent interpersonal, telephone communication, written, verbal, listening, and pharmaceutical calculation skills • Good organizing and prioritizing skills • Strong time-management skills and attention to detail • Customer service mindset; ability to remain patient, calm, and empathetic in challenging situations • Ability to actively listen, answer patient questions accurately, and provide solutions • Ability to make sound decisions and conduct follow-ups for problematic situations • Ability to handle sensitive and confidential patient, department, and company data discreetly • Ability to interact with internal and external parties at all levels • Ability to multitask in a fast-paced healthcare environment • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, plus database and presentation software • Ability and willingness to travel locally, regionally, divisionally, or domestically up to 10% of the time • Spoken and written fluency in English • High School Diploma or equivalent required, or additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience, OR a minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center

🏖️ Benefits

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Great work-life balance • Opportunities to grow