Service Team Call Center Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries • Respond to patient inquiries based on the ChenMed core model for care • Escalate issues and concerns as appropriate • Make timely decisions according to department standards, procedures and policies • Document interactions using web-based technology • Maintain business relationships by providing prompt and accurate service to promote loyalty • Collaborate with team members across multiple departments to promote VIP customer service and patient interactions • Support initiatives and medical centers across all ChenMed entities by assisting with key business functions • Perform other duties as assigned and modified at manager’s discretion

🎯 Requirements

• High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment, required • Experience with adhering to KPIs or Metrics in a call center environment • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred • Experience with web-based customer relationship management systems • Must reside within the Continental United States • Must reside within a US State where company is established as a Legal Entity • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding and Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on staffing needs • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

🏖️ Benefits

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Great work-life balance