Contact Center Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Take incoming calls from members • Navigate tools and resources to address member inquiries • Maintain high service levels and meet performance targets • Remain calm and professional while handling difficult situations • Develop and maintain productive relationships with team members • Promote and maintain a positive, professional image of Velera’s call centers • Participate in classroom and on-the-job product and procedure training • Review manuals and resources to acquire and increase product knowledge • Report identified risks to the appropriate team or management • Manage, monitor, and report risks within the work area, including Information Security risks • Support exceptional service for internal and external clients • Support the corporate mission, vision, core values, and business objectives • Help maintain a workplace where employees feel valued, respected, and connected • Perform duties in accordance with company policies, procedures, service standards, and applicable laws

🎯 Requirements

• High school diploma or equivalent • Basic computer skills using Word, Excel, and Outlook • Strong customer service skills • Clear verbal and written communication and reading comprehension in English • Ability to interpret information accurately • Problem-solving and analytical thinking skills • Good judgment and decision-making skills • Ability to work efficiently independently and as part of a team • Product knowledge including Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard • Ability to read, write, perform simple arithmetic, draw conclusions from written or computer-generated materials, and analyze data or reports for 5–8 hours per shift • Regular and reliable attendance • Ability to sit, use hands to finger/handle/feel, and talk or hear • Close vision ability • Ability to occasionally lift or move up to 25 pounds • Must comply with company policies, procedures, service standards, and state and federal laws • This role is currently not eligible for sponsorship

🏖️ Benefits

• Performance bonuses • Shift differentials • Language differentials • Medical insurance with telemedicine • Dental and vision insurance • Basic and optional life insurance • Paid Time Off (PTO) • Maternity, parental, and family care benefits • Community Volunteer Time Off • 12 paid holidays • Company-paid disability insurance • 401(k) with employer match • Health Savings Accounts (HSA) with company contributions • Flexible Spending Accounts (FSA) • Supplemental insurance • Employee Assistance Program (EAP) • Tuition reimbursement • Wellness program • Remote-first, flexible environment • Reasonable accommodations for individuals with disabilities