Call Center Representative

🕒 October 1

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 45 days.
• 44 open roles for a team of 76.
• No salary listed.

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TechOp Solutions International

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates.

📋 Description

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees • Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information • Accurately record all details in accordance with procedures • Conduct database and open-source research • Route and escalate calls appropriately • Perform other duties as assigned

🎯 Requirements

• 3+ years experience in a call center • High school diploma or equivalent is required • Associate's Degree preferred • Proven ability to multitask while simultaneously communicating and inputting data • Strong written and verbal communication skills • Proficiency with telephony systems and CRMs • Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision • Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports • Experience handling sensitive information

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