Membership Coordinator

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chestnut Carbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

🌾 Agriculture

Consulting • Logistics • Agriculture

Chestnut Carbon is a nature-based carbon removal developer focused on operating high-quality U. S. forestry projects that meet rigorous third-party verification criteria. The company emphasizes scalable, nature-based solutions for carbon capture, helping sustainability-focused clients to achieve their net-zero carbon goals. By collaborating with local foresters and community members, Chestnut Carbon not only works to restore diverse ecosystems but also provides economic benefits to landowners through carbon credit markets. Their mission revolves around long-term carbon solutions that support both the environment and local communities.

📋 Description

• Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources • Manage member lifecycle events, including annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations • Maintain accurate member records and documentation in Salesforce and SharePoint • Serve as the day-to-day contact for routine member questions and escalate complex matters to the Membership Manager • Send scheduled communications, reminders, program updates, and surveys; track participation and follow-up • Prepare amendment packages from approved templates and route them for review and signature • Review documentation for completeness and record amended terms in the CRM and designated repositories • Support deed, entity document, easement, and payee-change reviews; escalate compliance questions as needed • Run standard CRM and payment reports, audit data, and correct discrepancies • Prepare payment calculations and requests, track approvals and status, and record issuance in the CRM • Partner with Finance on payment processing, reconciliation, and routine member payment questions • Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits • Document standard operating procedures • Report to the Membership Manager and collaborate with Membership Advisors and internal teams

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3+ years of experience in account management, customer support, or membership administration • Experience with a CRM platform such as Salesforce or HubSpot • Experience administering agreements, including reviewing contracts, drafting amendments, and maintaining compliance records (preferred) • Experience with Ironclad, email marketing automation, or payment operations is a plus • Strong oral and written communication skills • Strong organizational and planning skills • High-level attention to detail • Strong time-management and self-management skills • Ability to take direction and work independently to reach identified goals on a set timeline • Ability to maintain professionalism and discretion when dealing with highly sensitive project deliverables • Experience with Microsoft Office • Familiarity with spreadsheets and SharePoint • Commitment to solving environmental challenges • Willingness to travel domestically on a limited basis • Ability to work effectively with remote team members throughout the U.S. • Ability to sit for extended periods • Ability to occasionally stand and walk • Frequent use of hands to handle, control, or feel objects, tools, or controls • Ability to perform repetitive movements such as typing and using a mouse • Close visual acuity for viewing computer screens and reading documents • Ability to understand and communicate clearly with others • Ability to occasionally lift and carry objects weighing up to 20 pounds • Ability to occasionally bend, stoop, and reach

🏖️ Benefits

• Health, insurance, and 401K plan benefits from the first day of employment • Chestnut Carbon pays 90% of the cost of employees’ health insurance • Employer-paid dental and vision insurance (100% of cost) • Eligibility to earn a discretionary annual incentive bonus based on company and individual performance targets • Remote work arrangement