Customer Support Specialist

🕒 July 27

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ChiroCat

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $250k Pre Seed Round - Chiro Cat on 2021-05

Healthcare • SaaS • B2B

ChiroCat is an all-in-one practice management software built specifically for chiropractic clinics. It offers a cloud-based EHR, intuitive scheduling and online booking, HIPAA-compliant two-way messaging (including automated reminders and Text-to-Pay), SOAP note templates, integrated billing and payment processing, claim cycle management, performance reporting, and concierge onboarding. The product emphasizes streamlined workflows for chiropractors, faster payments, automated insurance posting, and a unified dashboard to manage patient care and practice operations. Pricing is advertised at $299/month.

📋 Description

• Respond to incoming live chats, emails, and phone calls in the help desk software • Help office managers optimize patient flow by setting up digital intake forms • Participate in Support+Engineering stand-up meetings • Troubleshoot account settings and turn frustrated customers into advocates • Isolate, reproduce, and document bugs for engineering fixes • Join screen-sharing meetings with customers to resolve complex insurance billing situations • Learn how to use new product features • Create Help Center and internal knowledge base content • Make Loom.com videos explaining customer next steps • Balance directness, accuracy, warm personalization, and speed when assisting customers • Infer issues from vague descriptions, anticipate stumbling points, and clearly explain solutions • Handle multiple conversations simultaneously while maintaining a friendly, helpful tone • Report to the Head of Customer Success and work closely with peers and the Support Team Lead

🎯 Requirements

• Live within the United States and be authorized to work there permanently without sponsorship • At least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/healthcare industry • At least 3 years of direct, customer-facing communication experience • Experience with support technology, such as helpdesks and snippet tools, OR hands-on EHR/EMR software experience • Comfortable working standard daytime hours in the local US timezone • Masterful written and spoken communication • Typing ability consistently at or above 50 WPM with accuracy above 95% • Software aptitude and willingness to learn and use new technology • Demonstrated willingness to learn by exploring, testing ideas, troubleshooting, and learning from experience • Experience in both customer support and chiropractic/healthcare preferred • Background with complex B2B software or healthcare systems (EHR/EMR) preferred • Living in the PST or MST time zone preferred • Experience creating customer-facing resources, such as help center content, preferred • SaaS industry experience preferred • Experience making short Loom.com training videos preferred • Familiarity with medical insurance billing processes preferred • Previous experience in HIPAA-regulated environments preferred

🏖️ Benefits

• Health, dental, and vision insurance with 100% of the premium covered for the employee and affordable rates for dependents • Salaried role • Standard 40-hour work week • Legitimately unplugging after hours • Three to four weeks of vacation per year • Remote work for US-based candidates • Standard business hours in the employee's local time zone • Opportunity to make a significant impact on customers, patients, the Customer Experience team, and the company