Technical Sales Support Rep IV

🔥 2 hours ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $78.8k - $131.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Select candidates would be able to show their ability to demonstrate software or hardware Sales success based on performance/capabilities/company success at prior jobs, or in related experiences. • You should enjoy working independently. This job requires in-depth knowledge and experience with computers, SaaS applications, and other software. • You must be comfortable with AI and be ready to be compliant with LexisNexis AI policies. • 50% of your job may be dedicated to responding to RFPs. If you don't like writing, please think about applying to another job. This is a writing intensive job. • If you don't like public-speaking, likewise, the other 50% is public-facing on virtual and sometimes live demonstrations. • You should like to solve problems. That's a lot of what we do. • If you work well in a team setting that's a huge plus as contributing back to the overall Team helps lift all of us to success through process improvements. • Uses best practices and knowledge of internal or external business issues to improve products or services. • Acts as a resource for colleagues with less experience; shares well with others.

🎯 Requirements

• Understands that your goal is to increase sales by solving business problems for our customers and prospects • Solves those problems by selling them services or software, or both, and that by doing so, you enhance the Sellers' credibility as well as LexisNexis’, and the credibility/value of our Products • Understand the supported software within the context of the Customer Experience and be able to communicate and demonstrate: • How to use (clearly communicate the feature & benefits of those products) • How to configure • How to setup data to best show application/features and reporting to existing and prospective clients • That you can self-start and work within a dynamic team both as an individual contributor, as well a team-oriented contributor, sharing with the team your successes, and what works best, lifting others where possible • That you can develop and contribute videos and presentations as well as other Sales Enablement tools to share with the Sales Team, Marketing and others to help clients, prospects and others understand the efficacy of the Application/features • That you understand the nature of SaaS software & the technologies behind it. • Capability to read and interpret SOC reports, grasp the ramifications of the controls, and work through the technologies, and help explain these to a customer, who has questions about the application, and its hosting or related services (e g., backup, disaster recovery, encryption, endpoint protections, etc.) • You will consult with others throughout the organization to understand how the Software works not only from an ideal perspective but also the practical use perspective gaining best practice insights, technical awareness into our clients' real-world use, and how the Products solve everyday problems for our customers beyond Just the packaged feature bullets. • That is, you understand how each product impacts our customers’ lives from system integrations to reporting to real feature use, and back again, where our services help them get the most value, and where other software fails them by not providing the robustness of the CounselLInk and LexisNexis family of software and content richness. • Throughout your tenure as a Sales Solution Architect, you will need to partner sales representatives and Proposal Management to add value to sales motions through response to Technical/Functional RFPs, RFIs, and security questionnaires as necessary. • As a matter of fact, this job will be up to 50% of your job, second to only demonstrations, and at times could exceed demonstrations as a work product due to Client demands. • This means that you will need the ability to translate your knowledge, or that of others into written responses building upon previously gathered knowledge in our established knowledgebase, and creating new responses as you gain it of new product and technology, and service knowledge around the offerings into newly created Content Library answers, again to enrich our shared community knowledge. • This role requires you to coordinate with a dedicated Proposal Manager, who works as an adjunct member of the team, and coordinates all RFx activities crucial to many of our deals, and this coordination is critical to our deal success. • Your role and cooperation with this Proposal Manager will be necessary for effective Job success. • Responsible for deep technical knowledge of product portfolio to support detailed demonstration of product capabilities and benefits • Responsible to perform regular Webinars for new CLM and ELM releases to internal and external audiences • Effectively communicate solution and architecture to the client and any relevant third parties in both speaking and writing • Build proof of concept tools and demonstration materials • Perform Product Release trainings to internal and external clients • Learn more about current and new products by attending relevant trainings and meetings as directed by Sales team, your manager, by Product Management, or by other Business Departments including but not limited to Product Management Sprint Demos, Sales Team-focused product introduction or similar trainings, and other trainings directed by your manager or others.

🏖️ Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice