Customer Service Representative

Job not on LinkedIn

🕒 July 24

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Filterbuy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Filterbuy is a company specializing in the sale of high-quality replacement air filters, offering a wide range of sizes, types, and performance ratings to meet customer needs. They pride themselves on being made in the USA and providing fast and free shipping, ensuring convenient access to essential air filtration products. With over 85,000 five-star reviews, Filterbuy is dedicated to quality, customer service, and efficiency in maintaining healthy air quality in homes and businesses.

📋 Description

• Engage with customers on behalf of Filterbuy • Answer customer phone calls and emails • Address customer inquiries • Participate in team meetings • Discover new communication tactics • Maintain expert knowledge of company products and services • Provide introductory information to new customers • Ensure customer satisfaction with products and services • Follow up with customers regarding purchases • Inform customers about additional products or services • Determine the quickest and most effective ways to answer questions • Escalate queries and concerns • Troubleshoot common product or service issues • Collaborate with CSR and other departments to find appropriate solutions • Process new sales and returns

🎯 Requirements

• Minimum of 3 years high volume call center experience • Interpersonal and customer service skills • Analytical and problem solving skills • Multitasking and organizational skills • Ability to answer high volume calls and emails daily • Ability to share work among a customer service team • Attentiveness and patience • Time management skills • Ability to find a positive in any situation • Availability Monday–Friday, 8–5 CST, with rotating weekends as needed • Ability to work 40 hours per week • Strong communication and problem-solving skills • Friendly and professional demeanor • Ability to multitask in a fast-paced environment

🏖️ Benefits

• Full-time, permanent employment • Remote work within the Central Standard Time zone • Rotating weekends as needed