Franchisee Learning Facilitator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.6k - $88.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Choice Hotels International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

Choice Hotels International is a prominent hospitality company specializing in hotel franchising. Known for its diverse portfolio of hotels, they focus on providing a wide range of accommodations, from upscale to economy. Choice Hotels is also involved in supporting local communities through its programs like 'Your Community, Your Choice. ' With a commitment to diversity, equity, and giving back, Choice Hotels aims to create rewarding career paths for its associates while contributing positively to society. The company also focuses on developing hotel ownership opportunities for underrepresented entrepreneurs.

📋 Description

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates • Lead or assist in delivering Hotel Operations Certification programs and related workshops for owners and General Managers • Facilitate virtual and in-person workshops and ensure a high-quality learning experience • Deliver interactive webinars, workshops, coaching sessions, and educational programming at the Choice annual convention • Use Zoom and related virtual learning technologies to support engaging and effective instruction • Create, update, and maintain instructor-led training materials, virtual workshops, eLearning courses, videos, reference guides, and job aids • Evaluate learning materials to ensure accuracy, relevance, compliance, and alignment with business priorities • Support instructional design efforts and collaborate with learning partners to improve program effectiveness • Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance • Collaborate with department representatives, franchisees, owner associations, and area directors to develop and deliver learning supporting organizational objectives • Provide guidance and consultation on learning best practices and operational training requirements • Promote certification programs and continuous learning opportunities across hotel and contact center operations • Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events • Support preparation, logistics, and facilitation for Choice and owner association learning events and conferences

🎯 Requirements

• Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience • Demonstrated experience facilitating instructor-led training programs in both virtual and in-person environments • Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred • Experience in instructional design, curriculum development, or learning content creation preferred • Proficiency with Zoom and virtual learning technologies • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint • Experience with learning management systems and content development tools preferred • Ability to develop and maintain digital learning resources and training materials • Excellent facilitation, presentation, and communication skills • Strong verbal and written communication abilities • Ability to engage diverse learner audiences and adapt delivery methods to learning needs • Strong organizational and project management skills • Ability to manage multiple priorities in a fast-paced environment • Demonstrated ability to collaborate effectively within a matrixed organization • Strong analytical and problem-solving abilities • Customer-focused mindset with a commitment to service excellence • Ability to model organizational values, integrity, curiosity, inclusiveness, respect, responsiveness, and accountability • Bachelor's degree in Business, Hospitality Management, Education, Learning and Development, Organizational Development, Communications, or a related field, or an equivalent combination of education and relevant work experience

🏖️ Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance • Financial benefits for retirement and health savings • Employee recognition programs • Discounts at Choice hotels worldwide • Home office work arrangement • Possible required travel depending on the role