Head of People Operations

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🏄 California – Remote

🏄 California – Remote

💵 $197k - $245k / year

⏰ Full Time

🔴 Lead

👥 People Operations

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ChowNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 $21M Series C on 2019-05

Food & Beverage • Marketing • Logistics

ChowNow is a platform dedicated to simplifying online ordering for restaurants. It provides a host of tools designed to manage orders efficiently, improve profitability, and enhance the visibility of restaurants through branded mobile apps, integrated ordering systems, and marketing solutions. Restaurants can use ChowNow to create commission-free online ordering directly on their websites and apps, integrate with their POS systems, and leverage advanced reporting tools for analytics. ChowNow focuses on driving direct orders to help restaurants retain full control over their customer relationships and data while cutting down on costly third-party commissions. By offering automated marketing tools and loyalty programs, ChowNow supports restaurants in growing their customer base and increasing repeat business.

📋 Description

• Serve as the primary strategic People partner to the CEO and executive leadership team • Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness • Develop and execute workforce planning strategies aligned with business priorities and growth plans • Drive performance management, succession planning, and talent review processes • Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment • Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness • Design and implement leadership development and manager capability programs • Use people analytics and business data to identify organizational risks, inform decisions, and measure people-program effectiveness • Evaluate and improve People processes, systems, and operating models, including thoughtful use of automation and AI • Provide leadership and development for the People team while ensuring operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience • Report to the Chief Executive Officer and oversee the People & Culture and Recruiting teams

🎯 Requirements

• 10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization • Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions • Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy • Deep expertise in organizational design, workforce planning, succession planning, and performance management • Strong executive coaching and leadership development experience • Experience leading organizational change, restructures, and scaling organizations through growth or transformation • Strong knowledge of employment law and HR best practices • Experience building and improving people processes using data and metrics • Excellent communication, influence, and stakeholder management skills • Advanced HR certification (SPHR, SHRM-SCP) preferred • Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws, particularly British Columbia and Ontario • Must be based in the United States; ChowNow is not eligible to employ in every state

🏖️ Benefits

• Estimated base salary of $197,000-$245,000 • Performance bonus program with additional variable pay opportunity based on company performance • Ongoing training and growth opportunities • Rock solid medical, dental, and vision plans • Mental Health Coverage programs • Unlimited Paid Vacation • 7 weeks of baby bonding time for all new parents within the first year of birth or adoption • 8 Weeks of Paid Pregnancy Leave • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan • Pet insurance • Flexible remote work arrangement