Director, Ambassador & Lifecycle Programs

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives • Establish departmental goals, priorities, and performance expectations • Ensure execution of annual program plans, budgets, deliverables, and performance goals • Develop and execute strategy for ambassador engagement and alumni lifecycle conversion • Establish roadmaps to increase participation, referrals, retention, and repeat enrollment • Evaluate and pilot new engagement models, outreach strategies, and customer experiences • Provide strategic oversight of alumni lifecycle strategy and enrollment goals • Monitor lifecycle funnel performance, including engagement, lead generation, applications, and enrollment • Establish conversion goals and KPIs tied to enrollment growth and retention • Oversee recruitment, engagement, training, performance management, and measurement of ambassador programs • Establish KPI and reporting frameworks across engagement, referrals, conversion, enrollment, and revenue • Develop dashboards and performance review processes • Collaborate with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership • Lead cross-functional solutions to operational challenges • Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership • Contribute to planning, budgeting, forecasting, and organizational strategy • Represent CIEE at conferences, partner meetings, and external events

🎯 Requirements

• Bachelor's degree or international equivalent required; master's degree preferred • 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach • 2–3+ years of experience leading and developing people and teams • Demonstrated success using data and analytics to drive business decisions and measurable outcomes • Proven ability to develop strategy while successfully leading operational execution • Exceptional project management, organizational, and leadership skills • Strong written, verbal, and presentation skills, including executive-level communication • Experience collaborating across multiple departments in a complex organization • Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools • Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management preferred • Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving • Ability to travel as needed for partner engagement, conferences, and organizational events • Background check, reference check, and education and employment verification as conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance coverage: life, travel, medical, dental, and vision • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary benefits: identity theft protection, pet insurance, accident, and critical illness • Competitive total rewards package for U.S. employees • Professional development and growth opportunities